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Tel UK: 0330 333 9566
Tel Overseas: +44 (0) 1444 475601
USA / Canada (Toll Free): 866 365 2841
8:30am - 6:00pm (UK Time) Monday to Friday
10:00am - 3:00pm (UK Time) Saturday

Email: icis.subs@quadrantsubs.com
Twitter: @icbsub
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If we can help in any other way, or you would prefer to talk to one of our team, please contact us using the details below:

Customer Services
Tel UK: 0330 333 9566
Tel Overseas: +44 (0) 1444 475601
USA / Canada (Toll Free): 866 365 2841

8:30am - 6:00pm (UK Time) Monday to Friday
10:00am - 3:00pm (UK Time) Saturday


Email: icis.subs@quadrantsubs.com

The time in the United Kingdom is now:

FREQUENTLY ASKED QUESTIONS

Delivery – how is ICIS Chemical Business delivered?

Change of details / Renew - how to action this

Agents - How to be a subscription agent for ICIS Chemical Business

Back Issues - how do I buy a back issue?

Delivery - who do I contact if my digital issue does not arrive?

Delivery - when will I receive my first issue?

Expiry date - when will my subscription end?

Password - Why do I need a password?

Password - How do I set up a password for “My Account” access?

Password - What do I do if I’ve forgotten my password?

Why can’t I log in to My Account?

Promotional subscription rates

Renew – how do I renew my subscription?

Renewals - What is ‘Instant Renewal’?

Renewals - How secure is ‘Instant Renewal’?

Reprints

Students - do I qualify for a student discount?

Contact Customer Services

The ICIS Chemical Business Customer Services team is on hand to assist you. Please do not hesitate to contact us with any queries you may have on:
Customer Services
Tel UK: 0330 333 9566
Tel: International: +44 (0) 1444 475601
USA / Canada (Toll Free): 866 365 2841

8:30am - 6:00pm (UK Time) Monday to Friday
10:00am - 3:00pm (UK Time) Saturday


Email: icis.subs@quadrantsubs.com
Twitter: @icbsub

Delivery – how is ICIS Chemical Business delivered?

ICIS Chemical Business is a digital-only magazine. Access to the digital version of the
magazine is delivered by email on Friday. Content from the magazine is also accessible on
the magazine website where you can also search the archive.

Change of address / Renew - how to action this

You can change your address details online in My Account at any time.
Alternatively, you can contact Customer Services.

Telephone: 44 (0) 1444 475601 (USA 866 365 2841)

Email: icis.subs@quadrantsubs.com

Agents - How to be a subscription agent for ICIS Chemical Business

Subscription Agents may write to ICIS Chemical Business Subscriptions, PO Box 302, Haywards Heath, RH16 3YY, UK with their company details. Agents qualify for 10% commission.

Back Issues - how do I buy a back issue?

Back issues are available. Please contact Tel. 44 (0) 20 8652 3335 or by email at CSC@icis.com

Delivery - who do I contact if my digital issue does not arrive?

Please contact Customer Services.

Telephone: 44 (0) 1444 475601 (USA 866 365 2841)

Email: icis.subs@quadrantsubs.com

Delivery - when will I receive my first issue?

Existing ICIS customers should receive immediate access as part of their existing online
subscription to ICIS products. The same login can be used to access the magazine channel.
New subscribers will receive access within 3 working days.

Expiry date - when will my subscription end?

You can view your account details under the My Details section of this site.
Alternatively contact Customer Services.

Password - Why do I need a password?

We have added a secure login to protect your details. To access your details in MyAccount, you will need to log in using your subscriber number, your email address and a password of your choice.
Please note this is a different password to the one you use to access the digital magazine.

Password - How do I set up a password for “My Account” access?

To register your password, go here. You will then be sent an email with in instructions and a link to active your password. Can’t find the email? Leave it a minute then check again or look in your spam folder. You must active your password before you can log in. If the password is not activated within 7 days, please register it again.
Please note this is a different password to the one you use to access the digital magazine.

What do I do if I’ve forgotten my password?

You can set up a new password here. You will then be emailed a temporary password with a link and instructions on how to reset it. You must use the reset link within 7 days. Can’t find the email? Leave it a minute then check again or look in your spam folder. Customer Services cannot set up a password for you, please go here to rest your password.

Why can’t I log in to My Account?

If you have attempted to log in unsuccessfully 10 times or more, your account will be locked for 24 hours. Customer Services cannot set up a password for you, please go here to reset your password. They can help you Renew, Change Address, check Account Details or Suspend Delivery. Contact them on UK 0330 333 9566, International +44 (0) 1444 475601 or email icis.subs@quadrantsubs.com.

Promotional subscription rates

We value the support of our loyal readers and do not wish to offend them by promoting special rates to new customers. From time to time we do this to encourage casual readers to trial a subscription and to join our growing readership. The rates are valid for a limited time only and revert to the normal subscription price on renewal.

Renew – how do I renew my subscription?

Log in to My Account with your subscriber number and the email address associated with your subscription account. Select Renew from the menu bar to renew your subscription. For help contact Customer Services.

Renewals - What is ‘Instant Renewal’?

‘Instant Renewal’ is the fastest and easiest way to renew your subscription safely and securely online, with a single click. ‘Instant Renewal’ was automatically enabled after you made the last payment for your journal and means that your renewal payment will be automatically charged to the last card you used, if that card is still valid. If necessary, you can change the card at the point of payment. No more re-entering card details every time you renew.

Renewals - How secure is ‘Instant Renewal’?

Extremely secure. You have to be logged in to My Account to use ‘Instant Renewal’ and your card details are stored in a secure manner to ensure you are protected against online fraud. As an added safety measure, remember to log out of My Account when you are finished.

Reprints

ICIS Chemical Business can supply customised reprints of individual articles to suit your needs. These are ideal for presentations or as part of a press pack. For further details please contact Debbie Roberts at Reprint Services, Tel: 44 (0) 20 8652 8612, Email: debbie.roberts@rbi.co.uk.

Students - do I qualify for a student discount?

Full time students benefit from a 50% discount on the normal subscription rate. Please contact;
Tel. 44 (0) 1444 475601 (USA 866 365 2841)
Email: icis.subs@quadrantsubs.com

Still have questions? To find out the status of your ICIS Chemical Business subscription, or for further help and advice, contact Customer Services.